How to connect to Pluxee Mobility?

Once your account is activated, all you have to do is to log in via computer: 

• For France 🇫🇷: https://mobilityfr.skipr.co/
• For Belgium 🇧🇪 : https://mobilitybe.skipr.co/
• If you have not activated your account yet you can click on this link to see how you can do it.

You can also connect via the Pluxee Mobility app, to do so you will need to download the app from the Google Play Store or the App Store.

(Make sure you download Pluxee Mobility and not another Pluxee app).

⚠️ If you are having troubles logging in, you will find below a list of potential solutions:

"I see an error message saying my email address is not recognized"

This means that you have not activated your account yet.
In order to so an email was sent to you by Skipr, inviting your to activate your account. In this email you will find a button/link: click on it and follow the process described here.

If you see an error message telling you that the link has expired, our system will automatically detect it and send you another activation email within 10 minutes.

"It seems like I am stuck in an infinite loop"

If you are stuck in what seems to be an infinite loop, try to refresh the page, sometimes this can fix the problem. You can also try to empty the cache and clear the cookies, then restart your browser and start again.
If none of this works, then this might come from something else. In this case please try the following steps:

1. Please contact our support team to reset your account: this will send you a new activation email.

2. Go to 👉 https://consommateurs.pluxee.fr/welcome for France or https://users.pluxee.be/fr/user/login for Belgium and log out if you’re currently signed in.

3. Clear the cache and cookies of your browser.
4. Restart your browser. 
5. Click on the activation link and follow the process described here.
6. Try login in again.
7. Problem should be solved!
   
   

"I have problems connecting to Pluxee Mobility after connecting to Pluxee Restaurant"

It looks like you may have accidentally created a second account. To make everything work smoothly, you’ll need to use the same Pluxee Connect email for both your Restaurant and Mobility accounts.

Here’s what to do:

1. Please contact our support team for them to reset your account: this will send you a new activation email.

2. Go to 👉 https://consommateurs.pluxee.fr/welcome for France or https://users.pluxee.be/fr/user/login for Belgium and log out if you’re currently signed in.

3. Clear the cache and cookies of your browser.
4. Restart your browser. 
5. Click on the activation link and follow the process described here.

6. When logging in again, make sure to use the same email address on Pluxee Connect for both services (Restaurant & Mobility).

7. That’s it — everything should now be linked and working properly!

💡 If your company uses SSO (single sign-on) to access Pluxee Mobility, simply enter your professional email address and the corresponding password. A pop-up similar to the one below will appear after you enter your work email.

💡 If your account is suspended, you will receive a warning 10 days in advance and an email on the day of the suspension. When your account is suspended you won't have access anymore to the mobile app, dashboard or payment card.